I like how easy Onlinereferencecheck.com is to use. It only takes a few minutes to send out as many references as I need on an applicant!
I knew that it was a difficult and frustrating process to get references by phone. But I was skeptical that they would respond to emails- oh was I wrong! Now I can gather far more than the traditional 3 references in less time! More information really does mean better decisions.
Changing to automated reference checks to save time and frustration- that we all got. The quality of the information turned out to be better than we could have hoped. Having a uniform set of questions and a level of anonymity made the references feel at ease and be more candid. Being able to request references from a larger number of people for each applicant really gave us better overall information needed to make a decision and then develop applicants!